Jacaré Issue Tracker

Browse through the following topics about Jacaré and issue tracking. You'll learn about the concept of issue tracking, and how the Jacaré Issue Tracker^SM is a unique and effective solution to the problem.

Typical project management software includes excellent tools for planning a project, assigning resources to tasks, assigning costs to resources, determining a project schedule, and tracking progress against the schedule. However, there is typically no place to capture issues as they come up, and no way to track the team's progress in addressing issues. Project teams often use a variety of tools to meet this need that all have shortcomings, such as:

Bug management/Incident tracking software - while this will address the need of central issue management, it's typically geared toward the software developer or help desk person, and has too much extraneous information that is normally not used or relevant to project issues.
Spreadsheets - this method allows for a central place to capture issues, but quickly becomes unmanageable as more project team members need to use the information. Information gets lost between different versions of the spreadsheet, and one person often gets stuck making all the updates.
Home grown solutions - this method will often get close to providing a good solution, if enough time and effort are put into building the tool. However, valuable project resources will be spent working on the tool and not working on the project! Often this approach has very high hidden costs in terms of time spent installing a server, building software, and changing it as the team's needs change.

The Jacaré Issue Tracker^SM is an excellent tool for tracking issues, and provides many benefits to the enterprise project team:

Quick and easy setup, with minimal installation required on user machines (the Java 1.4 Plug-in for browsers).
No server purchase/installation/administration required.
No long-term commitment required - use only for the duration of the project.
Conversion of issues from legacy formats available.
Easy to use, flexible, and powerful viewing tool to see only the issues that match specific criteria.
Customization of issue prioritization and organization parameters.
Detailed tracking of changes to issues over time, including who changed an issue, when they changed it, and what they changed.
Customizable e-mail notifications of new issues and changes to existing issues.
Fine grained security, to allow for precise control over who can perform actions and edit issues.

Overall, Jacaré provides a low cost solution relative to the hidden costs of using less than ideal solutions. It is painless to start, robust and easy to use, and will increase your team's productivity in solving issues.

Other solutions have high hidden costs, like server maintenance. Jacaré will increase your team's productivity in solving issues.